Exchanges Policy: Return Window

According to our Exchanges Policy You may return eligible items within 14 days of delivery.

Eligible Returns

• Unused
• In their original packaging
• Accompanied by proof of purchase

Non-Returnable Items

We do not accept returns or exchanges on the following:

• Custom-made or personalised items
• Sale items or clearance items
• Perishables (food, flowers, etc.)
• Digital goods (PDFs, e-books)
• Hygiene items (toothbrushes, cosmetics, etc.)

Refunds

• Refunds are processed to the original payment method
• Processing time: 7–10 working days from approval
• Change of mind: R300 courier fee will be deducted unless you opt for store credit

Exchanges

Exchanges are only permitted if:

• The item is defective or damaged, and/or
• The request is made within 14 days of delivery

To request an exchange, email orders@localislekkerza.co.za with clear photos and order details.

Gift Returns

• If the item was marked as a gift, we’ll issue store credit
• If not marked as a gift, the refund will go to the original purchaser

Warranty (CPA Compliance)

You are covered by the Consumer Protection Act’s 6-month warranty for manufacturing defects.

This does not apply if:

• The product was misused or not cared for correctly
• The defect was disclosed at the time of sale and accepted by the buyer
• The item is a non-returnable product (as listed above)